![]() ![]() But some bugs still persist so be ready for them. After updating, the Duo is far more usable than before. The disappointing experience broke my heart until Microsoft pushed a software update intended for release on launch day early and fixed almost all of the responsiveness issues. When I received my review unit in late August, the Duo's software was a hot mess apps crashed constantly, windowing was janky, gestures were really unresponsive, overall performance was unbearably sluggish. Because while the hardware design is magnificent on every level, the Duo's most important element - the adaptive, dual-windowed experience gently layered on top of stock Android - could use more fine-tuning. It's good that Microsoft is setting realistic expectations for when the Duo arrives in peoples' hands. I 100 percent believe that." It's only fair to expect the unexpected. But do I also believe that there's inspiration and a product that helps people achieve more right here right now and that it is transformative? A hundred percent. "I got to tell you, does that feel good? Absolutely not. "Do I know judgment is coming? Do I know people aren't always going to talk nice about my children?" Panay told me two weeks ago during a Q&A session covering the Duo's design. ![]() The company's chief product officer and head of Surface, Panos Panay, told me himself he's prepared for the love-hate for the Duo, which he refers to as his "baby" and "child." Microsoft is expecting this reaction to the Duo. Like I said, the Duo is a very controversial device. Very few people I've shown the Duo to have middling feelings about the device that - surprise - runs Android and not Windows. You will either think Microsoft's dual-screen folding design is the innovation that smartphones need right now or that it's the worst idea since 3D smartphones (I'm triggered just thinking about the very horrible Red Hydrogen). It won't please everyone and everyone will have an opinion about it. The Surface Duo is one of the most polarizing devices I have ever used. ![]()
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